RoyalICT
Legal & Policies

Policies, Terms & Conditions

Effective Date: 17th June 2026. By registering, accessing, or using RoyalICT.lk, you agree to comply with the following policies.

Jump to section
1234567891011121314

1. Payment Policy

  • RoyalICT accepts payments through approved payment methods available on the website, including debit cards, credit cards, online banking, digital wallets, and other authorized payment gateways.
  • All fees displayed on RoyalICT.lk are in Sri Lankan Rupees (LKR) unless stated otherwise.
  • Students will receive access to purchased courses, classes, subscriptions, or digital materials only after successful payment verification.
  • RoyalICT reserves the right to modify pricing, promotional offers, and subscription fees at any time without prior notice. Any changes will not affect services that have already been purchased.
  • Students are responsible for ensuring accurate payment information is provided during checkout.
  • RoyalICT is not responsible for delays caused by: bank processing delays, payment gateway technical issues, internet connectivity issues, or incorrect payment details provided by users.
  • Students are advised to keep payment receipts for future reference.
  • RoyalICT reserves the right to investigate suspicious or fraudulent transactions and may suspend associated accounts.

2. Refund Policy

  • Due to the digital nature of RoyalICT services, payments made for online courses, recorded lessons, downloadable notes, and digital materials are generally non-refundable once access has been granted.
  • Refund requests may only be considered under the following circumstances: RoyalICT cancels a class or course, technical issues originating from RoyalICT prevent access to purchased content, or duplicate payments are made accidentally.
  • Students must submit refund requests within seven (7) days of the transaction date and provide proof of payment.
  • Approved refunds will be processed within 7 to 14 business days.
  • Failure to attend scheduled classes, personal scheduling conflicts, internet issues on the student's side, or lack of participation do not qualify for a refund.
  • RoyalICT reserves the right to approve or reject refund requests after investigation.

3. Student Accounts and Registration

  • Students must provide accurate and up-to-date information during registration.
  • Students may be required to provide: full name, first name, mobile number, email address, school name, grade level, parent or guardian contact information, and profile picture.
  • Each student is responsible for maintaining the confidentiality of their account credentials.
  • Sharing accounts, passwords, or access credentials with others is strictly prohibited.
  • Students are responsible for all activities conducted through their accounts.
  • RoyalICT reserves the right to suspend or terminate accounts containing false information or violating these policies.

4. Student Conduct Policy

  • Students are expected to maintain respectful and professional behavior at all times.
  • Students must: join classes on time, participate respectfully, follow instructor instructions, complete assigned activities honestly, and use appropriate language.
  • Students must not: harass, threaten, or bully others; use offensive or inappropriate language; disrupt classes intentionally; attempt to hack or manipulate the platform; or engage in fraudulent activities.
  • Repeated violations may result in warnings, temporary suspension, or permanent account termination.

5. Intellectual Property and Copyright Policy

  • All content published on RoyalICT.lk remains the exclusive property of RoyalICT.
  • This includes, but is not limited to: course videos, live classes, recorded sessions, lecture notes, study materials, quizzes, weekly challenges, presentations, images, and website content.
  • Students are strictly prohibited from: recording classes without permission, downloading and redistributing content, uploading RoyalICT materials to social media platforms, sharing materials with non-registered users, or selling or reproducing RoyalICT content.
  • Any copyright violation may result in immediate account termination and potential legal action.

6. Weekly Challenges and Leaderboard Policy

  • RoyalICT may organize weekly challenges and leaderboard competitions to encourage student participation.
  • Participation may be limited to students enrolled in eligible courses or students granted access by administrators.
  • Leaderboard rankings are based solely on the criteria specified by RoyalICT.
  • RoyalICT reserves the right to: modify challenge rules, reset leaderboard scores, disqualify students involved in dishonest activities, and remove inappropriate submissions.
  • Leaderboard results published by RoyalICT are considered final.

7. SMS Communication Policy

  • By registering with RoyalICT, students and parents consent to receive SMS notifications related to educational activities.
  • SMS messages may include: class reminders, payment confirmations, weekly challenge announcements, leaderboard results, course updates, system notifications, and emergency announcements.
  • RoyalICT will personalize messages using the student's first name where applicable.
  • RoyalICT will not intentionally send spam or unrelated promotional messages.
  • Students should ensure their mobile numbers remain accurate and updated.

8. Privacy Policy

  • RoyalICT is committed to protecting student and parent privacy.
  • Information collected may include: full name, first name, mobile number, email address, school name, grade level, parent or guardian information, profile pictures, and payment information.
  • This information may be used for: account creation, student identification, course enrollment, payment processing, sending notifications, academic progress tracking, and improving educational services.
  • RoyalICT may use trusted third-party service providers for: payment processing, SMS services, analytics services, and cloud hosting services.
  • RoyalICT does not sell personal information to third parties.
  • Reasonable security measures are implemented to protect all collected information.

9. Child Protection and Parent Consent Policy

  • RoyalICT primarily serves school students, including students under the age of 18.
  • Parents or legal guardians may be required to provide consent for: student registration, online class participation, payment processing, and communication via SMS or email.
  • RoyalICT is committed to maintaining a safe, respectful, and supportive educational environment.
  • Any inappropriate behavior may be investigated and appropriate action may be taken.

10. Attendance and Participation Policy

  • Students are responsible for attending scheduled classes and completing assigned activities.
  • Students should: join classes punctually, complete quizzes independently, participate actively, and respect teachers and fellow students.
  • RoyalICT is not responsible for missed lessons due to: personal circumstances, device issues, internet connectivity problems, or failure to check notifications.
  • Repeated absenteeism may impact access to certain features, rewards, or certificates.

11. Technical Requirements

  • Students are responsible for maintaining access to appropriate devices and internet connections.
  • RoyalICT recommends: a stable internet connection, a smartphone, tablet, laptop, or desktop computer, updated web browsers, and functional audio equipment when required.
  • RoyalICT is not responsible for technical issues arising from student devices or internet providers.

12. Account Suspension and Termination

  • RoyalICT reserves the right to suspend, restrict, or permanently terminate accounts without prior notice if a student: shares account credentials, violates platform policies, distributes copyrighted content, uses abusive language, engages in fraudulent activities, or attempts to compromise platform security.
  • No refunds will be issued for accounts suspended due to policy violations.

13. Limitation of Liability

  • RoyalICT will make every reasonable effort to provide uninterrupted educational services.
  • However, RoyalICT shall not be liable for interruptions caused by: internet outages, server maintenance, third-party service failures, natural disasters, power failures, or technical malfunctions beyond RoyalICT's control.
  • RoyalICT does not guarantee uninterrupted access at all times.

14. Policy Updates

  • RoyalICT reserves the right to update, modify, or replace these policies at any time.
  • Updated policies will be published on RoyalICT.lk and become effective immediately upon publication.
  • Students and parents are encouraged to review these policies periodically.
  • Continued use of RoyalICT.lk after updates indicates acceptance of the revised policies.

Contact Information

For any questions regarding these policies, please contact RoyalICT.

Website
www.royalict.lk
Email
contact@royalict.lk
Phone
+94 71 491 4065

RoyalICT – Empowering Sri Lankan Students Through Smart ICT Education.